Your Company’s New Unfair Advantage
RenegadeWorks Is Engineered to Help You Be the Premier Business in Your Market
See How It Works »
Online Reputation Management Software Tools
+ Referral Marketing Software for Business
Grow Your Customer Relationships
Customers are the lifeblood of your business. But in today’s glut of communications overload, its more challenging than ever to get your message through. At the same time, customers are getting more savvy, fragmented and unpredictable.
Your business needs to actively grow new customer relationships and maintain existing ones to be sustainable and thrive. RenegadeWorks online reputation management software and referral marketing software helps you do this.
Gather Actionable Feedback
RenegadeWorks is optimized to get your customers responding. With one click they tell you exactly where they stand. Then written comments allow you to uncover unknown factors in your business. RenegadeWorks also gathers reviews from across the web so you know whats being said and can respond quickly.
Happy customers are encouraged to leave online reviews about your business. This helps you rank higher in search engines and ensures you look good at the top. At the same time you can capture negative customer experiences privately to help prevent bad reviews.
Get Customers Talking
Word-of-mouth is still one of the best forms of marketing. With RenegadeWorks you can get your customers referring their friends and family members to learn more about you.
The best part about this is that the system handles it all for you. No more awkward conversations or pushy tactics to try and generate referral business.
Build Repeat Business
Many businesses focus too much on acquiring new customers. This is up to 7x more expensive than bringing existing customers back. RenegadeWorks allows you to easily schedule special promotions to encourage repeat transactions from previous buyers.
Monitor Customer Trends
Complete reporting allows you to track customer events over time and on a daily basis. Get automated notifications or login for comprehensive charts that show the heartbeat of your business.
From Mediocrity to Excellence
RenegadeWorks online reputation management software and referral marketing software is optimized to help your business perform. Each module is engineered to seamlessly integrate into your existing workflows and applications. Its time to stop accepting second-rate results and Go Renegade.
Build Customer Lists
Upload existing contact info or let RenegadeWorks capture it for you
Gather Real Feedback
Understand the experience of each customer at a personal level
Manage Online Reviews
Capture negative reviews and generate positive reviews
Get Customer Referrals
Encourage your customers to refer their friends and family
Grow Repeat Business
Bring your buyers back with targeted promotions
Save time with automated features and reporting
How Online Reputation Management Software Works
Send customers a feedback
request via text message or email.
Customers are asked if they
would recommend your business.
Happy customers are
asked to leave a review.
Neutral customers are asked
to connect on social media.
Unhappy customers are
asked for detailed feedback.
How Reputation Monitoring Software Works
RenegadeWorks online reputation management software captures reviews from over 100 review sites.
Whenever a new review is found, its stored in your private dashboard and you receive an instant notification.
You save time by not having to check lots of review sites. You build your online reputation by being able to respond to new reviews quickly using these professional-grade online reputation management tools.
How Reputation Marketing Software Works
RenegadeWorks goes beyond just providing tools to manage reviews, to helping market your reputation.
You can post positive reviews Facebook and Twitter.
You can also install our review stream widget on your website. This automatically shows your most recent 4 and 5 star reviews to your visitors.
RenegadeWorks allows you to manage and monitor reviews on over 100 review sites all from a single dashboard.
About RenegadeWorks Online Reputation Management Tools
Why Do You Need Business Reputation Management?
Your reputation can make or break your business. A business’ reputation is not only how it is spoken of by friends over coffee, but also how strangers rely on each other’s experiences through online reviews.
According to a study cited by Forbes, 88% of customers trust online reviews as much as recommendations from people they know.[i] Your online reputation, whether it is positive, negative, or nonexistent, is currently having an enormous impact on how your business is perceived by potential customers.
According to the same study, 85% of consumers report that they read up to 10 online reviews before they trust a business.[ii] This is especially true of reviews covering doctors, dentists, tradesmen, and hotels which all come right after restaurants as being the most researched and review dependent businesses.
Local businesses, moreover, are particularly impacted by online reviews with 70% of consumers relying on online searches to find a local business.[iii]
Paying attention to, and managing your online reputation, can not only increase trust and visibility in your business, but also has an impact on your bottom line. Harvard Business School reports that a one-star increase on Yelp leads to a 5-9 percent increase in revenue.[iv] If you are not actively managing your reputation, these are well researched numbers that should not be ignored.
Fortunately, RenegadeWorks can provide your business with online reputation management tools that make managing your reviews quick and easy.
Online Review Management Software
RenegadeWork’s internet reputation management software simplifies how you manage your online reputation. It does this through multiple angles by providing you with:
- an easy to use platform to monitor your reviews from over 100 sites,
- provides a simple way for you to receive and gauge customer feedback, and
- capture negative customer experiences before it is posted about online while also giving you the ability to promote positive customers to leave a review.
Review & Reputation Monitoring
The first major function our business reputation management software provides is that it gathers reviews from over 100 sites allowing you to see what customers are saying about your business in one easy to access place. The software also automatically updates providing you notice of new reviews within 24 to 48 hours a new review posted on any of those sites. Our review monitoring service can save you and your staff hours upon hours of time searching many different sites while trying to stay on top of your online reputation.
Also, by tracking your reviews with our online reputation monitoring software, you will be able quickly respond to negative reviews. Most review sites allow business owners to directly respond to negative reviews for potential customers to see. This shows your potential customers that you care about their issues and that you work hard to respond to any issues that may crop up.
Finally, reviews and reputation monitoring allows you to see positive reviews as they come in so you can promote them on social media, allowing greater exposure for those customers who had a positive experience with your business. All of our online reputation management tools are designed to work flawlessly together.
Feedback & Customer Experience Management
The second major function our business reputation management tools provide is that it gives your customers a direct and easy to submit feedback. Our software allows you to request feedback from customer by reaching out to them by text message, email, through your website, ordering system, social media or through printed materials.
Customers then use our application to review their experience with your business. The feedback is segmented into three separate categories based on that customer’s experience. These are:
- passives, or
Promoters are customers who had a positive experience with your business. These are the most important customers that should be leaving reviews for your business.
They are, however, 50% less likely to leave a review than a customer who had a negative experience.[v] This means that your online reputation may not accurately represent all of your customers’ experiences.
With RenegadeWorks’ internet reputation management software, we help you target all of your customers and give those that had a positive experience an easy avenue to leave their reviews. Once a promoter selects that category, you receive the feedback that a customer had a positive experience and the customer is directed to Google Reviews so they can tell others about their positive experience.
Every review website has different policies. Not all of the positive reviews may be posted and review companies are constantly updating their algorithms that could impact your visible reviews. That increases the importance to provide your promoter customers an easy avenue to review your business so more of them do so.
Passives are customers who, while did not have an overwhelmingly positive experience, did not have a negative one either. They provide their feedback and are encouraged to follow your business on social media so they can stay up to date with your business.
Not only does this grow your social media following, but once they are connected to your business, they will then see updates on your business that will, hopefully, turn them into promoters using these business reputation management tools.
Detractors are customers who had a negative experience with your business. They are given a space to write out their negative experience and send it directly to you. This allows the customer to vent to the business owner before they post a review online.
Remember, a customer with a negative experience is 50% more likely to post a review than a customer with a positive experience. No one, however, can prevent all negative reviews, but our online reputation management software does allow a closer and more direct way for customers to directly communicate with you so any issues the customer had can be addressed before the customer posts a review for the world to see.
What Internet Reputation Management Means For Your Business
RenegadeWorks provides you and your customers an easier way to interact and build a stronger relationship. It allows you to see what customers actually think of your business in real time and to address issues that need to be corrected right away. You can then directly communicate with a customer who had a negative experience, allowing you to capture the negative experience before the customer takes to social media while also giving customers who had a positive experience an easy avenue in which to share that positive experience.
Through our internet reputation management software software, we can help you to manage your business’ online reputation to make sure potential customers have an accurate picture of how your current customers actually feel.
Next Step: Get a Free Demo of RenegadeWorks
References:[i] http://www.forbes.com/sites/jaysondemers/2015/12/28/how-important-are-customer-reviews-for-online-marketing/#4ec2715a788c [ii] https://www.brightlocal.com/learn/local-consumer-review-survey-2014/ [iii] http://www.huffingtonpost.com/kristie-notto/why-every-entrepreneur-sh_1_b_9806868.html [iv] Luca, Michael. “Reviews, Reputation, and Revenue: The Case of Yelp.com.” Harvard Business School Working Paper, No. 12-016, September 2011. (Revised March 2016. Revise and resubmit at the American Economic Journal – Applied Economics.) [v] http://www.marketingcharts.com/online/bad-customer-service-interactions-more-likely-to-be-shared-than-good-ones-28628/