Active Listening: The Key to Patient Communication

Brian Welke Best Practices, Customer Experience, Dental, Guides, How to & Tutorials, Medical, Reputation Management 0 Comments

There is little doubt of the importance of patient experience and satisfaction in the medical profession these days. There continues to be a fundamental shift from the traditional approach to medicine centered around doctor directed care to the emphasis on patient satisfaction and experience. (I have written about the difference between patient experience and satisfaction here.) With this change in …

Patient Experience: What is it & How to Improve it

Brian Welke Best Practices, Customer Experience, Dental, Guides, How to & Tutorials, Reputation Management, Small Business 0 Comments

The healthcare industry is going through, and will continue to go through, massive amounts of change. Part of this is due to an increased focus on the patient as a consumer. This means that healthcare providers are being judged not only on the results of a medical procedure, but in the customer service aspects of how the entire process around …

dental referrals

Dentists: Leverage Patient Feedback for More Referrals – Here’s How

Brian Welke Dental, How to & Tutorials, Referral Marketing, Reputation Management, Reputation Marketing, Small Business 0 Comments

It’s no secret: Many dental practices struggle every single day to acquire new patients. Most dental professionals know their vocation exceptionally well, inside and out. They are also probably very good at managing the business and financial elements of their practice. However, marketing and sales can be a whole different animal. And while a strong marketing mix of advertising, social media, …