Active Listening: The Key to Patient Communication

Brian Welke Best Practices, Customer Experience, Dental, Guides, How to & Tutorials, Medical, Reputation Management 0 Comments

There is little doubt of the importance of patient experience and satisfaction in the medical profession these days. There continues to be a fundamental shift from the traditional approach to medicine centered around doctor directed care to the emphasis on patient satisfaction and experience. (I have written about the difference between patient experience and satisfaction here.) With this change in …

Patient Experience: What is it & How to Improve it

Brian Welke Best Practices, Customer Experience, Dental, Guides, How to & Tutorials, Reputation Management, Small Business 0 Comments

The healthcare industry is going through, and will continue to go through, massive amounts of change. Part of this is due to an increased focus on the patient as a consumer. This means that healthcare providers are being judged not only on the results of a medical procedure, but in the customer service aspects of how the entire process around …

The Customer Experience Management Guide: Improve CX Strategy

Brian Welke Customer Experience, Guides, How to & Tutorials, Online Reviews, Reputation Management 0 Comments

“Well, I’m never going there again.” Those are words you hope to never hear regarding your business. It can, unfortunately, happen. That phrase is proof positive that your business failed in its mission to provide a quality experience. You spent years of your life learning and developing your skills but sometimes the customer’s experience can fall short based on something …

10 Ways to Have a Terrible Online Reputation

Brian Welke How to & Tutorials, Reputation Management, Small Business 0 Comments

How to have a terrible online reputation: the top 10 countdown By following these 10 steps, you are sure to have an awful online reputation. And you are guaranteed to lose business and customers. Ten: Do not care or pay attention to your online reputation. If you pay no attention to review sites, bother to have social media sites, or even …

dental referrals

Dentists: Leverage Patient Feedback for More Referrals – Here’s How

Brian Welke Dental, How to & Tutorials, Referral Marketing, Reputation Management, Reputation Marketing, Small Business 0 Comments

It’s no secret: Many dental practices struggle every single day to acquire new patients. Most dental professionals know their vocation exceptionally well, inside and out. They are also probably very good at managing the business and financial elements of their practice. However, marketing and sales can be a whole different animal. And while a strong marketing mix of advertising, social media, …

WordPress Plugin: Feedback Tab / Review Us Button

Brian Welke How to & Tutorials, Online Reviews, Reputation Management, Tools, WordPress 3 Comments

RenegadeWorks has released a new WordPress plugin.  This plugin adds a floating feedback tab / clickable review us button to the side of your website. The tab / button stays in the same position as your visitors scroll down the page, but is not intrusive. It can be linked to: Your RenegadeWorks location page A feedback form A review site …

How to Respond to Negative Reviews & Feedback

Brian Welke Best Practices, Guides, How to & Tutorials, Online Reviews, Small Business 2 Comments

Receiving a negative review online can be humbling for your business and even you. Negative reviews can come in all shapes and sizes…from constructive criticism to an angry customer who doesn’t necessarily seem angry with you but rather they seem upset with life and are taking it out on you. Unfortunately, this is all apart of life and owning a …