Please Don’t Gag Your Customers

Brian Welke Best Practices, Customer Experience, General, Guides, Legal, Online Reviews, Reputation Management, Small Business 0 Comments

It’s often easier to learn from bad examples than from good ones.  Sometimes we learn best when seeing what not to do, instead of what to do.  This applies across all aspects of life, from relationships to parenting, and especially to business. This post is about one way not to manage your business’ reputation.  That is, unless you want the …

The Customer Experience Management Guide: Improve CX Strategy

Brian Welke Customer Experience, Guides, How to & Tutorials, Online Reviews, Reputation Management 0 Comments

“Well, I’m never going there again.” Those are words you hope to never hear regarding your business. It can, unfortunately, happen. That phrase is proof positive that your business failed in its mission to provide a quality experience. You spent years of your life learning and developing your skills but sometimes the customer’s experience can fall short based on something …

WordPress Plugin: Feedback Tab / Review Us Button

Eric Welke How to & Tutorials, Online Reviews, Reputation Management, Tools, WordPress 3 Comments

RenegadeWorks has released a new WordPress plugin.  This plugin adds a floating feedback tab / clickable review us button to the side of your website. The tab / button stays in the same position as your visitors scroll down the page, but is not intrusive. It can be linked to: Your RenegadeWorks location page A feedback form A review site …

How to Respond to Negative Reviews & Feedback

Eric Welke Best Practices, Guides, How to & Tutorials, Online Reviews, Small Business 2 Comments

Receiving a negative review online can be humbling for your business and even you. Negative reviews can come in all shapes and sizes…from constructive criticism to an angry customer who doesn’t necessarily seem angry with you but rather they seem upset with life and are taking it out on you. Unfortunately, this is all apart of life and owning a …

Best Practices for Small Businesses to Get Better Online Reviews

Eric Welke Best Practices, Online Reviews, Small Business 0 Comments

A potential customer is looking for a place to purchase lumber and a hungry family is looking for a new restaurant to try, and they are all looking at online reviews. When opening an online site or app that lists all local businesses, customers want to find a place with mostly positive reviews and a decent number of ratings. Clients …

Best Business and Company Online Review Sites – A Cheat Sheet by Industry

Eric Welke Cheat Sheets, Online Reviews 2 Comments

Online review websites are gaining more and more traffic as customers and travelers seek the best businesses for their money and families to go. As the Internet world of reviews becomes more and more common, more review sites are popping up and it can seem overwhelming for the average customer and even small business owner to know which sites are …

Online Reputation and Online Reviews Statistics You Need to Know

Eric Welke Online Reviews, Reputation Management, Statistics 1 Comment

The World Wide Web has truly transformed the world; including, the way in which people communicate, gather and provide information, the ability to watch hundreds of videos without moving from a couch, and arguably one of the most important ways the internet has changed the world: the access to every individual and business online. With access to you or your …