Please Don’t Gag Your Customers

Brian Welke Best Practices, Customer Experience, General, Guides, Legal, Online Reviews, Reputation Management, Small Business 0 Comments

It’s often easier to learn from bad examples than from good ones.  Sometimes we learn best when seeing what not to do, instead of what to do.  This applies across all aspects of life, from relationships to parenting, and especially to business. This post is about one way not to manage your business’ reputation.  That is, unless you want the …

Patient Experience: What is it & How to Improve it

Brian Welke Best Practices, Customer Experience, Dental, Guides, How to & Tutorials, Reputation Management, Small Business 0 Comments

The healthcare industry is going through, and will continue to go through, massive amounts of change. Part of this is due to an increased focus on the patient as a consumer. This means that healthcare providers are being judged not only on the results of a medical procedure, but in the customer service aspects of how the entire process around …

10 Ways to Have a Terrible Online Reputation

Eric Welke How to & Tutorials, Reputation Management, Small Business 0 Comments

How to have a terrible online reputation: the top 10 countdown By following these 10 steps, you are sure to have an awful online reputation. And you are guaranteed to lose business and customers. Ten: Do not care or pay attention to your online reputation. If you pay no attention to review sites, bother to have social media sites, or even …

Courthouse

Lawyers: Leverage Client Feedback for More Referrals

Eric Welke Legal, Referral Marketing, Small Business 0 Comments

It’s no secret: Many law firms work every single day to acquire new clients. Most attorneys know the law exceptionally well, inside and out. Many are also very good at managing the business and financial elements of their practice. However, marketing and sales can be whole different animal. And while a strong marketing mix of advertising, social media, and public relations …

dental referrals

Dentists: Leverage Patient Feedback for More Referrals – Here’s How

Eric Welke Dental, How to & Tutorials, Referral Marketing, Reputation Management, Reputation Marketing, Small Business 0 Comments

It’s no secret: Many dental practices struggle every single day to acquire new patients. Most dental professionals know their vocation exceptionally well, inside and out. They are also probably very good at managing the business and financial elements of their practice. However, marketing and sales can be a whole different animal. And while a strong marketing mix of advertising, social media, …

New Google Experiment: Google Posts

Eric Welke Google, Small Business 0 Comments

“Is there a restaurant serving green beer for St. Patrick’s Day around here?” asked Sherri. “I don’t know, just Google it” replied Frank. Google is one of the most used search engines on the web. You can Google just about anything and it has quickly become the shining star of search engines. In fact, Google has been the answer to …

How to Respond to Negative Reviews & Feedback

Eric Welke Best Practices, Guides, How to & Tutorials, Online Reviews, Small Business 2 Comments

Receiving a negative review online can be humbling for your business and even you. Negative reviews can come in all shapes and sizes…from constructive criticism to an angry customer who doesn’t necessarily seem angry with you but rather they seem upset with life and are taking it out on you. Unfortunately, this is all apart of life and owning a …

Best Practices for Small Businesses to Get Better Online Reviews

Eric Welke Best Practices, Online Reviews, Small Business 0 Comments

A potential customer is looking for a place to purchase lumber and a hungry family is looking for a new restaurant to try, and they are all looking at online reviews. When opening an online site or app that lists all local businesses, customers want to find a place with mostly positive reviews and a decent number of ratings. Clients …

Reputation Management for Small Businesses

Eric Welke Reputation Management, Small Business 0 Comments

Small businesses often face a huge variety of problems when it comes to both advertising and online reputation management. The main cause for bankruptcy is a poor business plan, as opposed to economical and outside factors. You will also find that many business owners under price their products in an attempt to get sales, and this can often lead to …