The Customer Experience Management Guide: Improve CX Strategy

Eric Welke Customer Experience, Guides, How to & Tutorials, Online Reviews, Reputation Management Leave a Comment

“Well, I’m never going there again.” Those are words you hope to never hear regarding your business. It can, unfortunately, happen. That phrase is proof positive that your business failed in its mission to provide a quality experience. You spent years of your life learning and developing your skills but sometimes the customer’s experience can fall short based on something other than those skills. These negative experiences, for the sake of your business, are hopefully few and far between. If they do happen though, there are steps you and your employees can take to make sure they don’t happen often. These steps are not a list of best practices, but rather a guide on how to be intentional about each interaction with prospective or current customer, patients and clients. By being more intentional you can improve your business’ overall quality and reputation. In short, it is a guide on why …

Best Business and Company Online Review Sites – A Cheat Sheet by Industry

Eric Welke Cheat Sheets, Online Reviews 2 Comments

Online review websites are gaining more and more traffic as customers and travelers seek the best businesses for their money and families to go. As the Internet world of reviews becomes more and more common, more review sites are popping up and it can seem overwhelming for the average customer and even small business owner to know which sites are best to focus on. As a rule of thumb, it is best to stick to the bigger, more known sites. There are two types of review sites: First, there are the general websites that offer a place for reviews of all kinds of businesses and even medical professionals. And second, there are designated reviews sites for specifically focused industries. There are probably several review websites you have already heard of and even used; however, there are some you may have forgotten or did not know existed. RenegadeWorks has compiled a list …