The Customer Experience Management Guide: Improve CX Strategy

Eric Welke Customer Experience, Guides, How to & Tutorials, Online Reviews, Reputation Management Leave a Comment

“Well, I’m never going there again.” Those are words you hope to never hear regarding your business. It can, unfortunately, happen. That phrase is proof positive that your business failed in its mission to provide a quality experience. You spent years of your life learning and developing your skills but sometimes the customer’s experience can fall short based on something other than those skills. These negative experiences, for the sake of your business, are hopefully few and far between. If they do happen though, there are steps you and your employees can take to make sure they don’t happen often. These steps are not a list of best practices, but rather a guide on how to be intentional about each interaction with prospective or current customer, patients and clients. By being more intentional you can improve your business’ overall quality and reputation. In short, it is a guide on why …

New Google Experiment: Google Posts

Eric Welke Google, Small Business Leave a Comment

“Is there a restaurant serving green beer for St. Patrick’s Day around here?” asked Sherri. “I don’t know, just Google it” replied Frank. Google is one of the most used search engines on the web. You can Google just about anything and it has quickly become the shining star of search engines. In fact, Google has been the answer to many arguments, bets, conversations, questions, and more. In the conversation above, you can see the familiarity of simply saying, ‘Google it’. How many times have you looked to Google for the answer? It’s very interesting how Google has created a platform that has become apart of our daily vocabulary. But there are some searches that don’t show results immediately in what we were looking for, thus Google has created a new innovation (still in beta). Google is constantly creating new ways to use the Internet and their newest development is …

RenegadeWorks Named 2016 Rising Star by FinancesOnline

Eric Welke RenegadeWorks Leave a Comment

Its always fun receiving a bit of recognition after a lot of hard work. As a team, we’re celebrating that today at RenegadeWorks.  Our software was recently reviewed by the 3rd party app review site FinanacesOnline.com. They gave us an 8.0 out of 10.0 and awarded us certificates for a Great User Experience and being a 2016 Rising Star in FinancesOnline customer support software category. We approached FinancesOnline about a month ago and requested an unbiased review without compensation. As you may know, we’re all about feedback and this was a great way to get some. None of our staff had a previous relationship with FinancesOnline.  It was a good chance for us to get an expert opinion from a neutral source. Their staff was very professional.  They signed up for the software while most of us were away on Christmas vacation, without letting us know when/if they were going to.  This allowed …